Refund Policy

In short: any order you can cancel yourself under "Account Center → My Orders" is eligible for a refund (less the payment processing fee described below). Orders too close to pickup cannot be cancelled online — contact us and we'll handle them under this policy.

Scope
Cancellation & refund schedule
Payment processing fee
Full refunds for our-side reasons
Changes to a booking
Refund method & timing
How to request a refund
Contact

1. Scope

This policy applies to airport transfers, charters and other rides you book and pay for online through RidePickup. Refund amounts and windows are calculated from your scheduled pickup time and your booking time.

2. Cancellation & refund schedule

When you cancel an order yourself, the refund amount is determined by the timing below (the amount actually returned is further reduced by the payment processing fee in Section 3):

Cancel 24 hours or more before the scheduled pickup, or within 1 hour of booking (and before the pickup time): refund of 100% of the amount paid.
Cancel less than 24 hours but more than 2 hours before pickup: refund of 50% of the amount paid.
Cancel less than 2 hours before pickup, or no-show at the agreed time and place: no refund.

Orders within 24 hours of pickup cannot be cancelled online — please contact us as soon as possible. Eligibility for the 50% tier is based on the time you contact us.

3. Payment processing fee

All refunds arising from a customer-initiated cancellation are subject to a non-refundable payment processing fee of approximately 3% plus US$0.30 of the order total.

This is the amount the third-party payment processor (Stripe) charges us when you pay and does not return when we refund, so it is borne by the party who initiated the transaction. Example: on a US$1,000 order eligible for a full refund, approximately US$970 is returned.

4. Full refunds for our-side reasons

If the service cannot be provided for reasons on our side (for example, we are unable to arrange a vehicle/driver, or we cancel the trip), we will refund 100% of the amount you paid, with no processing fee deducted.

5. Changes to a booking

To change the pickup time, location, passenger count or luggage, please submit a "Request change" under "Account Center → My Orders," or contact us directly. A change may result in a price difference (charged or refunded accordingly), which we will confirm with you beforehand. A change is not a cancellation and the fee rules above do not apply.

6. Refund method & timing

All refunds are returned to the original card or payment method used at checkout, processed by us through the payment platform after review. Refunds typically arrive within 5–10 business days of confirmation, depending on your card issuer or payment provider. We do not refund by cash or other channels.

7. How to request a refund

Orders you can cancel yourself: sign in to the Account Center and click "Cancel order" under "My Orders" — the system applies this policy automatically.
Orders close to pickup that cannot be cancelled online: contact us by email as soon as possible with your order number and reason.

8. Contact

For any refund questions, contact us and include your order number so we can help you faster.

RidePickup refund contact

Email: [email protected]
Please note that your message is about a "refund" and include your order number; we'll reply as soon as we receive it.

To the extent permitted by law, RidePickup (HUIWANLI LLC) reserves the right to interpret and adjust this policy. It applies together with our Terms of Service and Privacy Policy.

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