Payment, Settlement, Refund & Chargeback Rules

1. Scope

These Rules apply to orders matched by the Platform and paid online by the customer. They apply only if you have completed the setup and verification of your Stripe payout account (both charges and payouts enabled) and have signed the limited collection-agent authorization in the driver console. If these conditions are not met, you will not participate in accepting or settling online-paid orders.

2. Limited collection agent

You authorize HUIWANLI LLC to act as your limited collection agent, solely for orders you have accepted, to receive on your behalf the payment the customer makes for that order. This authorization is limited to collecting and settling such order amounts; it does not change your status as an independent contractor, and the Platform does not thereby become a party to the transportation service.

3. Customer payment & capture timing

• When the customer places an order, they complete a payment authorization through the third-party payment provider (Stripe) (placing a hold on the funds). Authorization is not payment; the funds are not yet actually captured.
• To support matching methods such as first-come-first-served, the Platform may place the hold on the customer’s payment before an order is matched.
• After a driver accepts the order, the Platform captures the charge; once capture succeeds, the customer is deemed, as to that captured amount, to have satisfied its payment obligation to you.
• If no driver accepts, the order times out, or it is cancelled, the Platform cancels or releases the authorization and no charge occurs (the customer may only see a temporary hold, which is not a refund).

4. Settlement conditions & timing

• For captured orders, settlement begins after the trip is completed and confirmed. At settlement, the Platform deducts the technology and service fee, and Stripe transfers your net amount (driver net) to your connected Stripe payout account.
• The actual arrival time of settled funds depends on Stripe’s processing and payout times and the status of your account; the Platform initiates settlement promptly after the trip is confirmed complete.
• To guard against chargebacks and disputes, the Platform may, for a reasonable period, hold settlement of a specific order that carries risk or is in dispute, until the dispute is resolved.

5. Fees & who bears processing costs

• For matched and completed orders, the Platform charges a technology and service fee at the agreed rate; the specific rate is as set out in the fee disclosure you confirm at onboarding, as shown in the Platform back office, or as otherwise agreed in writing.
• Stripe’s payment processing fees are borne by the Platform and are not separately deducted from your settlement; your actual take is the fare minus the technology and service fee (driver net).
• The Platform may adjust the technology and service fee from time to time; any new rate applies only to orders accepted on or after its effective date and does not retroactively adjust orders already accepted.

6. Refunds

Customer refunds are governed by the Platform’s Refund Policy and handled according to the order’s payment status at the time:

• Authorized only, not yet captured: the authorization is cancelled and the hold released; no charge occurs and no refund is needed.
• Captured, not yet settled to the driver: the Platform refunds the customer in full or per policy, and that order is not settled to you.
• Refund after settlement to the driver: the Platform refunds the customer and initiates a transfer reversal for the corresponding amount already settled to you, or offsets it in your subsequent settlements.

7. Driver no-show / incomplete trip

• If an order is not performed because you do not show up, no-show, or fail to complete the trip, that order is not settled to you; if it was captured, the Platform refunds the customer under the Refund Policy.
• Frequent no-shows, lateness, or unilateral abandonment of orders without good cause may lead the Platform to adjust your display and matching, or to suspend or terminate your account.

8. Chargebacks

• If a customer initiates a chargeback with their card issuer for an order, the Platform handles the dispute under the rules of Stripe and the card networks.
• For a chargeback on an order already settled to you, the Platform may initiate a reversal for the corresponding amount, or offset it in your subsequent settlements; you shall reasonably cooperate by providing trip records, communication records, photos, and other evidence.
• Final allocation of a chargeback follows the decision of the card issuer / Stripe and the parties’ agreement under these Rules.

9. Offsets & recovery

• The Platform offsets or recovers in settlement only amounts related to a specific order or a specific dispute — refunds, chargebacks, customer claims, or provable actual losses.
• If such an amount is your responsibility and your settlement balance is insufficient, the Platform may offset it against the settlement of your subsequent orders until cleared.
• The Platform will not withhold settlement of other orders unrelated to the dispute as a penalty for breach.

10. Settlement details & inquiries

You can view, on the orders page of the driver console, each order’s fare, technology and service fee, estimated/actual net amount, and settlement status (e.g., “pending settlement / settled”). If you dispute a particular settlement, you may raise it via the contact below.

11. Changes to these Rules

The Platform may revise these Rules from time to time; revisions will be posted on this site with an updated “Last updated” date. Any change to the fee rate applies only to orders accepted on or after its effective date. Continuing to accept orders after a revision takes effect constitutes acceptance.